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An option on top of standard support

Choose your own service levels.

Standard support is included in your contract. Enhanced service levels are an option with its own pricing: you compose them here, and we send you a proposal by email.

Acknowledgement

How fast we confirm we have your request

Diagnosis

How fast we tell you the cause and the estimate

Coverage

When the service levels apply

One channel, whatever the level: email to helpdesk@decodr.tech or the request form. Phone, messaging and chat are not covered.

Options

Add what you need on top of the levels.

Your details

We answer by email.

Thank you. A proposal reaches you by email shortly. You can accept it or decline it; if you accept, your contract terms are updated accordingly.

How it works

Nothing changes until you accept.

  1. You compose

    Choose the levels and options you need.

  2. We send a proposal

    By email: the levels, the fee and the term.

  3. You accept or decline

    Nothing changes until you accept.

  4. Your contract is updated

    A new version of your contract terms.